Start a Return
Enter your order number
and email address in the box below. Then select reason code as fits the product. In the last step, your return slip is created.
A return costs 7 GBP and size changes are free. Further down the page you will find answers to our most common questions regarding returns.
FAQ
How do I return my order?
If it’s not a fit, you have 100 days, from the day you receive your order, to return your unworn items - FREE
The product being returned must be in an unused condition and returned along with the storage bag and bow that it arrives in.
If your return item arrives without the bag or bow, or is deemed unfit by our inspection team for any reason we reserve the right to deny your refund.
If you need to return your Cozee please contact our team at help@trycozee.com or Chat with us with your order name and number, as well as the reason why you would like to return your Cozee.
We will send you a return shipping label for free, that you will be required to attach to your original packaging before dropping it off at a post office.
Do returns cost anything?
Returns for store credit are completely FREE for all orders.
If you prefer a refund, a return fee of 7 GBP will apply.
When will I receive my refund?
It can take up to 7 days for your return to be fully processed.
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